Simply select the items you would like from our online store and they will be added to your cart. When you are ready, click on your cart and proceed to check out.

There is a box on the checkout page. Enter the code into the box and click “apply”.

You can use the tracking number provided in our shipping confirmation to track your order.

No. Orders can only be modified and cancelled before they are shipped. If your order has already been sent, you may follow our easy return and exchange instructions.

As soon as we have replenished out stocks, we will make them available for purchase online. Feel free to sign up for stock availability notifications, and we’ll send you an email when it does, so you’ll be the first to know!

You can check the status of your order through the Order Confirmation email we would have sent you upon completing your purchase. Please allow 1-2 working days for our fulfilment team to process your order for shipping. When your order is shipped we will send you a shipping confirmation email with a tracking number which you can use to monitor its progress. For more information about shipment, please check our support page.

Most of dedicated compartment for laptop of our bags can fit all laptops up to 16″. The exact size can be found on the features section of each of the products in the online shop.

No, waterproof means completely sealed and can be submerged in water so ours do not meet this criterion. Our fabric includes coating meaning the exterior layer and inner lining of our bags is treated in order to repel water. Our bags will withstand normal rainy weather, keeping your belongings dry, but if exposed to a heavy downpour or prolonged exposure to rain, some moisture will penetrate the outer lining of the bag. Our customers report that this has not been excessive and has not resulted in any damage to any electronic devices within the bag

The dimensions and weight can be found under the Specifications tab of each of the products in the online shop.

Stains should be cleaned as soon as possible with a soft damp cloth. If necessary, use a mild diluted detergent or soap, preferably on a hidden area before applying to any visible areas.

We stand behind the quality of our products and assume full responsibility for material and manufacturing defects for a period of 2 years from the purchase date. In such cases, subject to our inspection and approval, we will repair or replace your product, subject to stock availability. If a repair or replacement are not viable, we will credit you for the full amount of the product. If you purchased your product from one of our stockists, please ensure you keep your receipt in case you need make a warranty claim. To view our warranty details in full, please check the warranty page.

Shipping costs will vary according to item type, weight and quantity as well as your location. To get a shipping quote, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.

We ship almost anywhere. A full list can be found in the checkout country drop down menu. If your country is not in the drop-down list, please email us and we will respond as soon as we can.

Unfortunately, we are not able to ship to PO boxes. We can only ship to locations where the consignee can personally accept the delivery. For all orders, please provide us with a physical address and zip code.

All orders are shipped within 1-3 business days after the order confirmation (not including weekends and public holidays). And once your order is shipped, you will be emailed on the day of shipment with shipment confirmation and a tracking number.

Yes. We take full responsibility for any damage or loss of your package until it is delivered and signed for. If the wrong item has arrived at your doorstep or if the merchandise is damaged, we will replace it for you and cover all additional shipping and duty costs. Please notify us within 3 days of delivery date, otherwise we will not be able to handle your case.

Wexley only charge the merchandise and shipping charges. We are not responsible for any customs, duties or import fees associated with receiving your order. As the recipient, you are the importer and must comply with all applicable laws and regulations of your country. Exact import taxes, customs charges, duties, VAT, etc vary, depending on your destination country and they will be collected by the international carrier upon delivery.

A shipping confirmation, including the designated courier and tracking number, will be sent following your order’s dispatch.

If you are seeing this message, it is most likely because your order was recently shipped out and has not been updated by the carrier. Please allow a few hours for the status to be updated and check again.

We cannot guarantee exact delivery times due to the unknowns involved with trans-border shipping. Local customs can delay, refuse to process, lose, or impose additional and unanticipated fees at their discretion, over which we have no control whatsoever. For this reason, we cannot guarantee the timeframe given by couriers for their services.

Placing an order does not automatically create an account in your name. When putting in all your information for the order, there is a box that you must check to create an account.

Be the first to find out about promotions and new product releases by signing up for our newsletter and following us on social media (Instagram: @wexleybags / Facebook: Wexleybags).

Yes, if you are no longer interested in the content, it’s simple to unsubscribe from a Newsletter. Just click on the unsubscribe button.

Our checkout is SSL enabled and secured with an encrypted connection. SSL encryption is absolutely vital and can be seen in a browser window by the “s” in https and a padlock icon in the address bar. This ensures you are visiting a secure page from a trusted source.

Wexley is committed to protecting your privacy. The information we collect is only used to process your order. Emails submitted to join our community will never be shared with any third party for any reason. For more details, you can have a look at our privacy policy.

Working on a Wexley story ? First thank you ! We have a media kit and high-resolution images handy, available on request. Just drop us an email at press@wexleybags.com.

Interested in becoming our retail or distribution partner ? Please shoot us an email at sales@wexleybags.com.

If there’s anything else we can help you with, or if you simply want to say hi, you can fill the form on the contact page or email us at support@wexleybags.com.

If you’re interested in customising the Wexley products with your logo for your clients, we can certainly help you ! Just drop us an email at sales@wexleybags.com

We like to think that there is always a way for you to stay informed and up to date with the latest Wexley news. Visit our Wexley Facebook, Instagram.